REFUND POLICY

Policy Purpose & Applicable Range This refund policy establishes fair and unified return and refund standards for all microphones, podcast kits, headsets and audio accessories, standardizing cross-border after-sales procedures and protecting global customer rights.

60-Day Valid Return Window All global orders enjoy a 60-day return period calculated from the package receipt date. All valid return applications must be submitted within this timeframe to qualify for official inspection and refund processing.

Returned Item Eligibility Standards Returnable audio equipment must remain intact, without scratches, liquid damage, artificial disassembly or modification. Original accessories, packaging, user manuals and labels must be fully preserved. Damage caused by improper operation, self-repair or human negligence is not eligible for returns.

Qualified Refund & Replacement Scenarios We support full refunds, partial refunds or product replacements for objective quality issues including hardware defects, factory malfunctions, shipping damage, and incorrect item delivery.

Required Evidence For Refund Application Customers applying for quality-based refunds may submit clear photos or videos to verify equipment faults. Our professional after-sales team will conduct objective assessments and provide targeted solutions.

Standard Refund Processing Cycle After returned goods arrive at our warehouse and pass comprehensive quality inspection, all refund auditing and fund issuance procedures will be completed within 5 to 10 business days.

Unified USD Refund Calculation Standard All refund amounts are calculated in US dollars based on the original payment amount and returned to the initial payment channel. Final fund arrival time depends on bank and platform processing rules.

Equal Protection For Discounted Orders Summer promotional discounted audio equipment enjoys the same complete after-sales protection as full-price products. Discounted orders with verified quality defects are fully covered by our return and refund policy.

Non-Returnable Situations Returns based purely on personal subjective dislike of sound effect, appearance or incompatibility with personal equipment without objective quality defects are not accepted, in line with standard global electronic retail norms.

Policy Adjustment & Dispute Resolution We reserve the right to adjust policy clauses in accordance with US consumer protection laws and international e-commerce standards. All after-sales disputes are resolved based on the latest official policy version.